FAQ's

Orders placed before 5:00 PM PST typically ship the following business day. Delivery within the contiguous United States usually takes 2–4 business days, depending on the carrier and product size.

Yes. Orders of $150 or more qualify for free shipping within the United States. Shipping for orders below $150, and all international orders, is calculated at checkout.

Yes. We ship internationally using USPS, which typically hands your package off to your local postal carrier for final delivery. Any customs fees, import duties, or taxes are determined by your country's customs agency.

Not necessarily. Carriers occasionally replace tracking numbers before shipment or when a replacement shipment is issued. Send us your order number and we'll confirm your shipment status.

This is usually nothing to worry about — tracking numbers are sometimes created before the carrier actually scans the package. If it still hasn't updated after several days, email us your order number and we'll look into it.

Email support@vancillary.com with your order number and a quick description of the issue, and we'll get it sorted — whether that's missing parts or a swap for the right item.

Email us photos of the damaged package and product as soon as possible so we can help resolve the issue quickly.

Yes. If the product is unused, undamaged, and returned in its original packaging with all included hardware, it's eligible for return under our Return Policy. Items purchased on sale are eligible too.

Unfortunately, no — once a product has been installed, it's no longer eligible for return.

Eligible returns are subject to a 25% restocking fee, and the customer is responsible for return shipping — unless the return is due to a product defect or an error on our part.

Email support@vancillary.com with your order number and the reason for your return, and we'll guide you through the process.

Once your returned item is received and approved, refunds are typically processed within 7–10 business days.

Yes — orders can be cancelled or changed free of charge within 24 hours of purchase. After that, if your order hasn't shipped yet, email us your order number as soon as possible and we'll update or cancel it before it leaves our warehouse. This also applies if you entered incorrect shipping or contact info at checkout — just send us the correct details and we'll fix it before your order ships.

Unfortunately, no. Once separate orders have been placed, we're generally unable to combine them into a single shipment.

Absolutely. You can add as many eligible products as you'd like to a single order during checkout.

Yes. You'll get an order confirmation right after purchase, followed by a shipping confirmation with tracking information once your order ships.

We accept Visa, Mastercard, American Express, and most major debit cards.

Sales tax is calculated automatically at checkout where required by law.

Yes — 207-451-5592. That said, email (support@vancillary.com) is usually the fastest way to reach us.

Both the DIY Headliner Shelf Kit and the Aluminum Headliner Shelf fit 2015+ Ford Transit vans equipped with the factory overhead shelf or trim panel. If your van only has visors and no factory overhead shelf, fitment may vary — contact us before ordering and we'll help confirm compatibility.

Our Sprinter Headliner Shelf is available for 2007–2018 (NCV3) and 2019+ (VS30) Sprinter vans, with both DIY and Aluminum options for each generation. If you're not sure which generation you have, email us your model year and trim and we'll help you pick the right kit.

Yes. The Door Stop Kit is compatible with Mercedes-Benz Sprinter, Ford Transit, and Ram ProMaster vans.

Yes. As long as both are properly aligned and spaced to let the door travel freely, running two Door Stops on the same track works well.

Yes — every Headliner Shelf kit includes the mounting hardware needed for installation.

We recommend JB Weld, sold separately on our website — it's the adhesive we've tested and stand behind for long-term performance. It is not included with the Door Stop Kit, so be sure to grab it before you start installing. Other adhesives, like VHB tape, may work, but we haven't tested them and can't vouch for their long-term durability in this application.

No. Curtain rods and curtain systems aren't currently included with our Headliner Shelf kits.

• Ford Transit Headliner Shelf Kits: Black brackets with black hardware.
• Sprinter DIY Headliner Shelf Kits: Grey brackets.

Have a question about a specific product's finish or fit? Contact us before ordering — happy to help.

Our Aluminum Headliner Shelf is manufactured from 12-gauge aluminum for exceptional strength and durability.

Yes and no — our products are designed for DIY installation with common hand tools, and most customers install them successfully themselves by following our detailed installation guides. No professional installation required.

Every product includes a detailed installation guide, and many also have installation videos. Visit our Downloads page or email support@vancillary.com if you need a hand.

Yes. Use the "Notify Me" button on the product page, or email us directly and we'll let you know as soon as it's back in stock.

Yes. Vancillary is a family-owned business, and every product we sell is designed, manufactured, and warehoused in the United States.

Absolutely. If you have questions about fitment, installation, or choosing the right product, email us at support@vancillary.com — we're happy to help you find the right solution for your van.

Yes. Every Vancillary product is backed by our Lifetime Warranty — we stand behind the quality and craftsmanship that goes into everything we make.

Defects in materials and workmanship under normal use. If something's not right with your Vancillary product, contact our support team and we'll work with you to make it right.

Email support@vancillary.com with your order number, a description of the issue, and photos if you have them. Our team will review your claim and walk you through next steps.

Yes — the Door Stop is guaranteed for the life of your vehicle. If it fails under normal use, we'll replace it.